Ikeja Electricity Distribution Company says its recently-adopted whistle-blowing policy will encourage a culture of transparency and accountability.
The company last week announced the introduction of the policy within its network to enable customers to reveal or report illegal and unethical activities in a safe, confidential and secure manner for immediate attention.
The platform, which is independently managed by Deloitte, one of Nigeria’s leading professional service firms, allows customers to give information anonymously, using multiple channels – a toll-free hotline; an email platform; a web-based service and a mobile app available for IOS and Android.
The company’s Head of Corporate Communications, Felix Ofulue, explained that with the introduction of the platform, customers can now confidentially report matters bothering on fraud, bribery, extortion; energy theft and illegal connections as well as vandalism and all other illegal actions.
“By connecting our customers directly with the professional services provider responsible for the management of the platform, we have provided a means for us to work together with the customers to expose all forms of illegal and unethical behaviour on our network,” Ofulue said.
He stressed that Ikeja Electric was committed to the highest standards of openness, probity and accountability.
“Our subscription to the whistle-blowing is in line with our core values of professionalism, integrity, and discipline, and our commitment to uphold the highest ethical standards in all our dealings with our publics” he maintained.
He added that intending whistle-blowers could make reports in English, Igbo, Hausa, Yoruba or French by calling the toll-free hotline 08008476337; send an email to email@example.com or visit IE website www.ikejaelectric.com/whistlebloeing for more information. Customers can also download Deloitte Tip-offs Anonymous Mobile App from Google Play Store or iTunes Store.
Ofulue further assured intending whistle-blowers that in line with global best practices, the company has taken adequate measures to protect their identities by ensuring that the platform is safe secure and highly confidential. However, he cautioned customers against giving false and malicious reports.topics from